Contact Us

Contact Cigs Hub Australia for help with an existing order, delivery enquiries, or general customer support.

Before getting in touch, you may find an answer on our Delivery Information , Returns and Refunds, or FAQs pages.

For enquiries, please include your order number so we can assist you.

Frequently Asked Questions

What is your return policy?

All sales are final. Products sold by Cigs Hub Australia are not eligible for return, exchange, or refund unless required under Australian Consumer Law, or if the wrong item or a faulty product is received. Please review your order carefully before completing your purchase.

How long does shipping take?

Standard shipping typically takes 3-5 business days, while express shipping takes 1-2 business days.

Do you offer international shipping?

No, we only ship within Australia.

What payment methods do you accept?

We accept Bank Transfer, PayPal, Wise, USDT, and more.

How can I track my order?

Once your order ships, you’ll receive a tracking number via email. You can also track your order by logging into your account or contacting our customer support team.

Can I cancel or modify my order?

Orders can be cancelled or modified within 2 hours of placement. After this time, orders are processed and cannot be changed. Please contact us immediately if needed.

How can I contact customer support?

If you have any questions or need assistance, please contact us via email at info@australiacheapcig.com or on WhatsApp at +61 424 936 592.

When do you ship orders?

We ship all orders on the next business day. If you place your order before 12 a.m., it will be dispatched the following working day. Orders placed on weekends or public holidays will be shipped on the next business day.